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or a superintendent on site to facilitate coordination with the other trades and to ensure we get the job done in accordance with the general construction schedule.”
“ Also,” Susan continues,“ when we consider a construction environment, site safety is of critical importance. We carry out a comprehensive site safety plan and review for every customer, covering certifications, expectations of our employees, and inspection frequency. It’ s critically important that everybody starts and ends their day safe and well.”
Indeed, as an organization that can deliver most low voltage systems in a building, Pavion brings value to the construction sector. By providing the fire alarm system and security infrastructure, alongside support capabilities, working with Pavion eliminates the need for multiple subcontractors.
“ We place significant emphasis on communication,” Susan elaborates.“ From onboarding the customer through to readiness to close out the project, there are multiple steps involved and at no point do we leave our customers without up-to-date information. Communication is critical in today’ s fast-paced world, and we make sure we prioritize it.”
“ We can scale up and down according to the fluctuating demands of the project,” Alan adds.“ There are sites where we’ ll need to increase the headcount from four technicians to 30 in a week’ s time, for example, and it’ s crucial that we’ re able to pivot and adapt to the demands of any project schedule.
“ Despite our legacy expertise,” Alan shares,“ as a brand, we’ re still relatively new, but Pavion, as one organization, is quickly winning customers’ trust and market share. We strive to under commit but over deliver. We never say‘ no’, but rather‘ not yet’, and this transparency creates confidence. We have a really strong foundation but continue to pursue our M & A strategy to fill either pockets of geography or pockets of technology superiority that we’ re looking to bring into the business.”
“ We spent 2024,” Susan concludes,“ building our infrastructure and integrating our teams and processes. So, now, 2025 is really about optimization and how we improve customer delivery while continuing to grow and capture market share.” ■
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