_____________________________________________________________________ Custom Pipe and Fabrication Inc.
programming. Plus, it makes everything faster. This is a big innovation for us, and we’ ve incorporated it across all our waterworks fabrication locations.”
Custom Pipe’ s multiple sites mean the company has implemented an infrastructure to maintain synergy between locations and ensure operational efficiency, involving largescale recruitment and opening three Centers of Excellence, where volume manufacturing is carried out, with its smaller locations acting as distribution facilities.
Greg also attributes strong relationships to Custom Pipe’ s longevity, including those with its customers, suppliers and employees.“ Earlier this year, I visited two of our major suppliers in Korea. We’ ve been dealing with these companies for over 40 years, and the relationships are still as good as they were generations ago. We’ re committed to them.“ We also have a significant number of long-term employees. You can’ t do this without that trusted employee base; people who are passionate about the work and who focus on the quality. They have a lot of inherent product knowledge that we’ ve been able to pass on through the years. And my goal is to make sure it’ s in place for another 50.” He adds:“ We’ re really investing in our people to make working in an industrial manufacturing company more fun, because it’ s not a sexy job!”
One-stop shop
Future plans for the company rely heavily on a three-year strategy, which begins with completing a nationwide footprint.“ We aim to become a one-stop shop for our customers depending on their location. We’ re also concentrating on the variation of our product line – we’ ve been heavily focused on the pump industry, but now we’ ve got our waterworks group growing and my goal is to have that equal diversification.
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