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of the business, and residential remodels making up another 35 percent. Commercial and multifamily contractors represent approximately 20 percent, while institutional work comprises about seven percent, with consumers making up the remaining portion of its clientele.
Over the years, Jackson Lumber has cultivated a strong workforce and a loyal customer base, even earning a spot on the list of the top 100 Pro Dealers in the US.“ Our approach to maintaining positive relationships is to view our customers as partners and encourage our team to view themselves as employees of those partners,” Mark says.“ We recognize that our customers’ success directly drives our own, and by helping them add value and reduce their project costs, they can be more successful and grow their businesses, which in turn enables us to grow ours. We genuinely believe that our customers are partners on this journey, and it is our job to help them succeed.”
Despite Jackson Lumber’ s longevity in the industry, its current owners aren’ t afraid to embrace change. The company has developed its own computer software customized to fit its specific needs, providing a powerful advantage in the marketplace. With programmers on staff, Jackson Lumber enjoys complete flexibility in designing software that is very efficient and services its customers as best as possible. It includes a comprehensive GPS tracking system for its vehicles, allowing automatic communication of delivery times and anticipated arrival times to customers. Clients can access their accounts online and browse Jackson Lumber’ s product categories and catalogs for pricing, even during off-hours, as well as communicate directly with the team, allowing for customization and rapid adjustments. 112