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“ We don’ t see these as competing priorities. They’ re complementary parts of the same strategy: growing our footprint where there is opportunity while reinvesting in our existing network to keep it relevant, accessible, and positioned for the future.
“ That’ s also why we refer to our locations as financial centers rather than branches. These spaces are about much more than transactions. They’ re places where clients can sit down with a banker or advisor, have meaningful conversations about their financial goals, and receive the guidance they need. As banking continues to evolve, that advice-led, relationship-focused experience remains a critical part of how we serve our clients.”
In terms of technology integration, the aim is to enhance the in-person client experience, not replace it. Technology equips advisors and bankers with the tools they need to have more effective, informed conversations, and can also help raise awareness of offerings and local community activity within financial centers.
“ Clients are increasingly comfortable handling many routine needs through digital channels on their own,” Stanjevich adds.“ That means when they do come into a financial center, it’ s often for more complex questions where in-person advice really matters. By integrating technology into the physical experience, we can create a seamless journey for clients, supporting them digitally where it makes sense, and ensuring that when they engage with us face-to-face, the experience is smooth, informed, and valuable.
“ A key part of our focus is ensuring there is a clear and consistent understanding of our strategy and vision across both internal teams and external partners,” Stanjevich continues.“ It’ s very much a collaborative effort, drawing on the expertise of different groups to build a shared view of
Clients want to sit down wi someone they trust and have meaningful conversations abo their financial future
the client experience and the outcomes we’ re working toward.
“ That alignment doesn’ t mean uniformity without discussion. We actively encourage collaboration, constructive challenge, and open dialogue to make sure we’ re arriving at the strongest possible strategy. While there are nuances in how we approach different locations, we remain consistent in delivering on the overall brand and what clients can expect when they walk into a BMO financial center.
“ That same approach extends internally as well. Strong execution depends on creating an environment where teams are working together, contributing to
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