_______________________________________________________________________ Pacific Landscape Management
Organic growth is really important to us, and we want to provide more opportunities for people in Portland, Seattle, Dallas, and Houston
management, so promoted one of our branch managers in Portland to be our Vice President of Operations, Portland: Adam Flint – along with our Vice President of Operations in Seattle, Tom DiMeco. Now, I act as more of an ambassador and advisor to the organization.”
Prioritizing people
As Pacific Landscape celebrates its 25th anniversary, Bob is optimistic for the company’ s future. Reflecting on the journey thus far, he credits two core factors for driving the business’ longevity and enduring success.
“ It all comes down to attracting great people,” Bob reveals.“ While our primary focus is taking care of landscapes, we’ re also very people focused, and we’ ve done a great job of attracting, developing, and providing opportunities for people. We have a very low turnover, especially at a leadership level, which has helped to provide a great service for our customers. When you have an account manager who’ s managed your property for a decade, you get a really special kind of service.
“ The second big thing is that we’ re phenomenally diligent at communicating; we even call it‘ over-communicating’,” he adds.“ Our philosophy is that if a customer calls us and asks us a question about a property that we don’ t already have the answer to, then we don’ t know enough about the property. We want to be one step ahead of our customers and able to correct a problem before it arises. We’ re not just going to tell you stupid
stuff to generate revenue; we’ re going to be advocates for your landscape and help you to get the best value for the money that you invest into your property.”
Pacific Landscape is well-positioned to carry its legacy forward into the next generation. Guided by the same values that shaped its first 25 years – exceptional service, strong relationships, and a passion for doing things the right way – the business is set to continue thriving as a trusted landscape leader across the Pacific Northwest and beyond.
“ Across all of our service areas, it’ s important that we continue to do what it takes to retain our customers,” Bob affirms.“ We don’ t want to focus on growth and forget who got us there. We’ re going to be diligent in continuing to perfect our services and make sure that we stay ahead of the curve on any issues that might arise for our customers – that comes first and foremost.
“ Additionally, we want to continue to grow in each of our markets,” he says, concluding our conversation.“ Organic growth is really important to us, and we want to provide more opportunities for people in Portland, Seattle, Dallas, and Houston. In terms of expansion, we’ d like to grow into California and Arizona. We intend to remain a West Coast and Southwest organization.” ■
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