_______________________________________________________________________________________________________ Blanchard
Blanchard Machinery’ s dedication to dayto-day customer service matches its growth ambitions. Quick-fill and evacuation tanks will improve its technicians’ ability to serve more customers per day, while 24-hour lockers let customers pick up parts outside branch hours. The company’ s boldest commitment, though, is financial: under customer value agreements, it guarantees having repair parts in stock or having a machine back up and running within specified time frames, else the customer receives up to $ 1000 – something none of its competitors offer.
Shaping a better tomorrow
Another significant investment is Cat Compact.“ Caterpillar launched the Cat Compact brand last fall, and we were the pilot dealer,” adds Brad.“ The goal is to help customers understand everything Cat Compact and Cat Rentals have to offer, bundled together to reinforce that we’ re a one-stop shop for parts, service, new and
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