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conversations when challenges arise , and we spent months planning ahead of the start so that we had a strong understanding of the customer ’ s needs .
“ We believe that negotiating the right price is the best way to secure enough resources to deliver on the needs of our customers . We saw this firsthand when , working in partnership with our client , we made changes to the positions being offered and adjusted remuneration . This allowed us to attract great skilled workers and deliver the project with much less labor cost than initially anticipated . This success would not have been possible without the level of trust that existed between our organizations .”
In addition to supplying the project with a sterling team , QLM has also leveraged technology to ensure a smooth , welldocumented process for both the employees and the customer . “ We use QR codes that we put on hard hats , so the customer can either clock everybody in through an electronic timesheet or take a picture of the code on the hard hat . This way , the customer knows who that individual is and what their assignments are ,” Mark shares .
Digital strategy
Taking this one step further , QLM has implemented a proprietary rating program for the customer to review their team members . “ Obviously it will be different for every customer because we have team members who might have a higher rating with a certain customer . We call it our Q-rating .”
This level of digitization proves the business is adapting to the ways in which technology is becoming heavily integrated across the industry . Fred elaborates : “ Over the past 15 years the world has been transformed by the ease with which people can interact , research , and transact from a simple touchscreen that fits in their pocket . Every aspect of what we do is either digitized or in the process of being digitized . From documenting customer requirements to posting a vacancy and securing applications , information can flow faster and be consistent and actionable .
“ This progress is allowing us to deliver and manage robust team member databases , quickly understand the performance of a job posting and provide rapid feedback to customers relative to finding the right team for their needs ,” shares Fred .
Creating an easy and intuitive experience for QLM ’ s team members and customers is at the heart of the software systems that will continue to shape the future of the business . “ Providing mobile access for time capture , for placement information and quality control are all elements of digital strategy . The goal is not to automate in such a way that this becomes a self-service platform . The goal is to enhance the experience of
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